House Rules

These Guide Lines are designed to make your visit fun and relaxed. If anything is still unclear or you have any questions please contact us and we will be happy to help.

 

Upon entering the Cafe you are agreeing to abide by these Rules and our Terms and Conditions. It is your responsibility to make sure you are comfortable with our House Rules as a breach of these Rules may result in a cancellation or early eviction that will be non refundable. This will be a last case scenario if you do not respond to guidance or if a more severe breach to the rules takes place.

  • Only our resident dogs are allowed on our premises.
  • We observe a one adult to one child ratio (young adults over the age of 12 are acceptable guardians of a minor).
  • Children under the age of 5 years are not suitable for our experience.
  • Movements should always be calm and unrushed when socialising with our Chi’s. Please do not run or move abruptly so as not to cause alarm or accidental harm.
  • Like movement, noises can cause our Chi’s distress. Please keep your voice to a moderate tone and do not allow children to scream or shout.
  • Our Chi’s love attention but always on their terms. We cannot guarantee whether they will be playful or sleepy, boisterous or cuddly. They are always cute however! If a dog appears to be deeply asleep or is avoiding your touch please respect her space and just enjoy observing and taking photos of her, rather than attempting to continue petting her.
  • If a Chi chooses to interact with you please respect their free will and do not try and contain them or restrain them. When approaching, let them smell you and move to stroke or pet them slowly once they have seen you so as not to cause any alarm.
  • Our Chi’s are quite partial to a lap but please only lift them if they are already showing interest in sitting with you. They should be lifted from behind their front legs and should never be lifted more than a foot above the ground so there is no risk of injury. If you are sat at a higher chair we suggest you pet them on the ground or move to a lower chair.
  • You’re food and drink is your responsibility so please be aware that our Chi’s love to sneak naughty treats their bellies cannot digest or wag their tails too vigorously near hot drinks! For these reasons we ask that you refrain from allowing a dog on to your lap whilst you are eating or drinking and that anything not currently being consumed be placed on a high table, out of reach of little paws.
  • If you notice any spills or accidents on the floor please alert a member of staff straight away so we can clean anything that may be harmful to you or our Chi’s.

And finally yes, we know you could just ‘sneak one in your handbag’ but please resist the temptation! You are always welcome to come back and visit us again; we promise our girls will be here waiting for you.